FAQs - Guangzhou Meiyi Electronic Technology Co. Ltd.

FAQ

FREQUENTLY ASKED QUESTIONS

Minimum Order Quantity

For new customers,can place a trial order to test the product’s quality and the sales in their markets.

This is my first time to operate the game machine, it is complex to install ?

NO, It is very easy to install, when you got the goods, it can directly work after power on.

If the voltage and plug of your product will come with my standard?

We will confirm voltage and plug information with customer in advance and produce machines as the customer’s request.

If your company can custom make product and put our logo?

We have own designer team, can design and custom make all products including color, print,pattern and logo.

Do you offer after service, even in our country?

Yes! this is an important support. We guarantee 1 year warranty + lifetime technical support. (PCB one year free warranty,quick-wear parts warranty for three months);our technicians will guide you online patiently,make a professional solution with pictures and videos for customer, which shows how to install or fix operate step by step.If the spare part breaks we will replace it for customer with kind of charge or without charge.

We want different games. Can you do that for me?

We have 12 years experience in game industry. We are very glad to help our buyers buy whatever machines they like. It is very easy for us. Service is for free

Lifetime of your product?

All machines are built with brand new high quality components. So the machines are all in long life-span over years, and less fault problem. Customers can get payback soon and make profits for many years.

How to import from china?

It is very simple,usually there are three options:

1. we deal with EXW price, You are responsible for transporting products from China to your country. You will have to find custom broker to help you clear customs to get the goods from your local customs.

2. We deal with CIF price, we will ship the goods to destination port near with your city, you find shipping agent to help you clear customs to get the goods from local customs.

Normally, If you want to import from China for a long time, I suggest you use the first method. If you don't know your local agent or customs clearance company, I can recommend some trusted agents to you.

How long will it takes to deliver goods from china to my country?

As for the time different port is different. Generally speaking it’s about one month by sea, 3-7 workdays by air.

If your company can help me to reserve a hotel if we come to visit your factory?

Our company can help customer to reserve a hotel if they come to China and we can pick up customer at airport or hotel if necessary.